Return, Refund & Cancellation Policy
Effective Date: August 10, 2026
Last Updated: August 10, 2026
At Beauty Reaction, we want you to have a smooth and reliable shopping experience. This Return, Refund & Cancellation Policy explains when an order may be cancelled, returned, exchanged, or refunded.
By placing an order through https://beautyreactions.com, you agree to the terms outlined below.
1. Order Cancellation Policy
An order can be cancelled only if it has not yet been dispatched.
To request cancellation, contact us as soon as possible with:
Your order number
Full name
Contact number
Reason for cancellation
Email: support@beautyreaction.com
Phone: +92 327 8137037
Once an order has been dispatched or handed over to the courier, it cannot be cancelled through Beauty Reaction.
If your cancellation request is approved before dispatch, any eligible refund will be processed through the applicable payment method.
2. When Cancellation Is Not Possible
Cancellation requests cannot be accepted if:
The order has already been dispatched.
The order has been handed over to the courier.
The order is already out for delivery.
The customer refuses delivery after dispatch.
The customer provides incorrect or incomplete information after dispatch.
In these situations, the customer may contact our support team for further assistance. Any return or refund request will be assessed according to this policy.
3. Return Policy
Because skincare products are personal-care and hygiene products, returns are accepted only in limited situations.
A return or replacement request may be considered if:
The wrong product was delivered.
The product arrived damaged.
The order is incomplete.
The product has a verified manufacturing or packaging defect.
The product received is materially different from the product ordered.
For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless the issue involves a verified product defect or another approved reason.
4. Non-Returnable Items
The following items are generally not eligible for return:
Products that have been opened or used.
Products damaged after delivery due to improper handling.
Products returned without prior approval.
Products without their original packaging.
Products returned after the applicable return period.
Products purchased during a final-sale or non-returnable promotion, where clearly stated.
Products returned because of a change of mind, unless approved by Beauty Reaction.
5. Reporting a Damaged or Incorrect Order
If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible after delivery.
Please provide:
Your order number
Full name and contact number
A description of the issue
Clear photos of the product
Clear photos of the parcel and shipping label
Photos or videos of any visible damage, where required
Please keep the original packaging until your request has been reviewed.
We may request additional information to verify the issue before approving a return, replacement, or refund.
6. Return Request Process
To request a return or replacement:
Contact Beauty Reaction through email or phone.
Provide your order details and reason for the request.
Share photos or videos if requested.
Wait for confirmation from our support team.
If approved, follow the return instructions provided by our team.
Do not send any product back without receiving return approval first.
Products returned without prior approval may not be accepted.
7. Refund Policy
A refund may be considered if:
Your order was cancelled before dispatch.
The wrong product was delivered and a replacement is not available.
The product arrived damaged and a replacement is not suitable.
The product has a verified manufacturing or packaging defect.
Beauty Reaction approves a refund after reviewing the issue.
Refund eligibility will be assessed based on the order details, product condition, evidence provided, and the circumstances of the request.
8. Refund Processing
Once a refund is approved, it will be processed through the applicable payment method.
The time required for the refund to appear may depend on:
The payment method
Banking or payment provider processing times
Verification requirements
Public holidays or bank delays
Beauty Reaction will communicate the applicable refund details after the request has been reviewed.
9. Delivery Charges
Original delivery charges may not be refundable unless:
The wrong product was delivered.
The product arrived damaged.
The order was cancelled before dispatch.
Beauty Reaction approves a refund that includes delivery charges.
Applicable law requires otherwise.
If a customer refuses delivery after dispatch or provides incorrect delivery information, delivery and return charges may be deducted from any approved refund where permitted by law.
10. Exchanges and Replacements
Where appropriate, Beauty Reaction may offer a replacement instead of a refund.
A replacement may be offered when:
The wrong product was delivered.
The product arrived damaged.
The product is defective.
The ordered product is available for replacement.
If the original product is unavailable, Beauty Reaction may offer an alternative resolution, subject to approval and availability.
11. Change of Mind
Change-of-mind returns are generally not accepted because skincare products are personal-care and hygiene items.
If you want to change or cancel your order, contact us immediately. Cancellation is possible only before the order is dispatched.
12. Product Reactions and Skin Sensitivity
Beauty Reaction products are intended for external skincare use only.
Individual results and skin responses may vary. Customers should:
Read the product ingredients before use.
Perform a patch test.
Follow the recommended directions.
Avoid direct contact with the eyes unless the product is specifically designed for the eye area.
Discontinue use if irritation occurs.
A return or refund is not automatically guaranteed because a product does not produce the expected cosmetic result or because of an individual skin reaction.
Any product-related concern will be reviewed individually.
13. Return Shipping
If a return is approved, our support team will explain the return shipping process.
Return shipping responsibility may depend on the reason for the return:
If the wrong or damaged product was delivered, Beauty Reaction may arrange or cover the applicable return process.
If the return is approved for another reason, the customer may be responsible for return shipping.
Products returned without prior approval may not be accepted.
14. Fraudulent or Abusive Requests
Beauty Reaction reserves the right to refuse a return, exchange, cancellation, or refund request if there is evidence of:
Fraudulent activity
Repeated misuse of the return policy
Product tampering
False or misleading information
Damage caused after delivery
Unauthorized returns
This does not affect any rights that cannot legally be excluded under applicable law.
15. Contact Us
For cancellation, return, exchange, or refund assistance, contact us through the details below:
Beauty Reaction
Email: support@beautyreaction.com
Phone: +92 327 8137037
Website: https://beautyreactions.com
Please include your order number in all order-related communications.
Important: This policy is subject to applicable consumer-protection laws and may be updated when necessary.